Circulation Clerk – Part-time (contract)
Position summary
Embark on an exciting journey with Bracebridge Library as a part-time, contract, Circulation Clerk, where your passion for community service meets the heart of library operations. Reporting directly to the Circulation Coordinator, you will be an essential part of our dynamic team, contributing to the efficient and effective delivery of library services. As a Circulation Clerk, you will be the smiling face behind the circulation desk, ensuring that every interaction with our patrons is a positive and enjoyable experience. If you thrive in a vibrant, customer-focused environment and want to join a team that is “Anything but the Ordinary.”
Duties and responsibilities
- Greets patrons in a warm, welcoming, and respectful manner.
- Registers, renews, and modifies library membership, determining eligibility and membership type.
- Registers patrons for library programs and maintains registration lists.
- Registers patrons for Centre for Equitable Library Access and/or Visiting Library Service.
- Promotes upcoming programs, collections, resources, and library services.
- Provides informal instruction and assistance to build skills of library users, including the use of self-check equipment, the library website and the library catalogue.
- Performs basic to moderate searches in the Integrated Library System at the patron’s request and directs patrons to the correct area, service, or staff member. Providing basic reader’s advisory services.
- Checks out and renews library materials.
- Places holds for patrons and manages the holds shelf.
- Collects items from the book bin, checks items for damage, and checks in materials.
- Processing daily reports, including holds, overdue and billing notices. Bills and contacts patrons about lost and/or damaged items.
- Attempts conflict resolution/resolves customer service issues, within the scope of library policies, before referring them to the Management Team.
- Completes opening and closing procedures, including ensuring security of the Library facility.
- Helps the public with printers, scanners, and photocopiers.
- Manages payment transactions and opens and closes the till.
- Assists patrons in person, by phone, and by email.
- Maintains general cleanliness of the circulation area.
- Modifies item records.
- Answers the main phone line for the library and transfers calls as needed. Checks the library voicemail daily.
- Assesses and performs minor repairs to damaged items when appropriate.
- Assists with Technical Services and Information desk as required, at the discretion of the Circulation Coordinator/CEO.
- Assists with major library events.
- Performs other duties as required to support library operations.
What do you need to bring to this position?
- Ontario Secondary School Diploma, or equivalent. Library-related education or experience would be considered an asset.
- Ability to use an automated library system is considered an asset.
- Excellent working knowledge of Microsoft Office software applications, including Excel, PowerPoint, Word, and Outlook.
- Ability to project a positive, helpful image to the public.
- Ability to cooperate with other staff to ensure effective and efficient delivery of library service.
- Strong work ethic with the ability to work independently, under pressure and with keen attention to detail.
- Excellent people skills including the ability to work effectively in a team environment and to exhibit courtesy, tact, and diplomacy in dealing with the public, Town officials, Board members and other members of staff. Ability to always adhere to confidentiality requirements.
- Possess the physical ability to perform the essential duties of the job.
- Ability to provide an acceptable current criminal reference check.
- Demonstrated commitment to continuous professional development.
- Experience working within a Library is considered an asset.
Health and safety requirements
- To be familiar with and practice Library-specific health & safety policies and procedures, as well as adopted related policies established by the Town of Bracebridge, and to provide a Police Record Name check as a condition of employment.
- To be familiar with and comply with the provisions of the Occupational Health and Safety Act and Regulations and achieve a Certificate of Completion for the Ministry of Labour Occupational Health and Safety awareness training.
- To take every possible precaution to protect themselves and fellow workers from health and safety hazards and unsafe situations.
- To report unsafe acts or conditions to their supervisor or the Library’s Health & Safety Representative or any contravention of the Occupational Health and Safety Act.
- To report any occupational injury or illness immediately to their supervisor.
- To use personal protective equipment, where required.
Physical demands and working conditions
Hours
Up to 28 hours weekly. This position is a part-time contract for up to 6 months, with the possibility of extension – shift work will be required, including evenings and weekends.
Physical
Requirement for sufficient physical ability and mobility to work in an office setting and a field environment; to sit for prolonged periods; to routinely lift and move shipments in boxes up to 40 lbs.; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to assemble minor furniture acquisitions.
Environment
- Work is conducted in an office environment with some exposure to criticism from the public; proximity to staff-used printer/fax/copier; frequent exposure to paper fibres and dust.
- Requirement to juggle priorities, meet deadlines, verbally communicate to exchange information, and deal with constant interruptions and changing demands during a working day. Work outside normal working hours may be required occasionally.
Supervision
Circulation Coordinator
Compensation
$22.71 – $26.57 per hour, commensurate with education & experience.
Please submit your cover letter and resume to: careers@bracebridgelibrary.ca
Bracebridge Library
34 Salmon Avenue
Bracebridge, Ontario P1L 1C1
Attention: Kelly Fry, Circulation Coordinator
The position will remain open until filled. We thank all who apply, however, only those candidates selected for an interview will be contacted. No phone calls, please. All personal information is collected under the authority of the Municipal Act, S.O. 2001, c. 25 and will be used to determine employment eligibility. The Bracebridge Library is an Equal Opportunity Employer and is committed to meeting its obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Questions regarding the collection of information or accommodation should be directed to the Library CEO at 705-675-4171.
